Política de reembolso

Returns

We offer a 90-day return period. You have 90 calendar days from the date you receive your item to request a return.

To be eligible for a return, the item must meet the following conditions:

• Unopened and unused

• Free from damage

• In perfect condition, in the same condition in which it was sent

• In its original packaging

• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at thepawknights@gmail.com.

If your return request is approved, we will send you a shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. If the item arrives defective or damaged, or if you receive an item different from the one you ordered, please contact us immediately at thepawknights@gmail.com so we can evaluate the issue and provide an appropriate solution.

Exceptions

Returns are not accepted for personalized or custom-made products, personal care items, hazardous materials, flammable liquids or gases, sale items, or gift cards. If you have any questions about a specific item, please contact us before making your purchase.

Exchanges

If you need a different item, the fastest option is to return the item you currently have and, once the return has been approved, place a new order separately.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. If approved, the refund will be issued to your original payment method within up to 10 business days. Your bank or card issuer may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thepawknights@gmail.com.